Evolutio Transparency Centre

Treatment Transparency: What You'll Actually Pay & Achieve

Understanding your investment before you book makes all the difference. We've published everything you need to know about costs, insurance coverage, treatment timelines and the outcomes our 7,200+ patients have actually experienced since 2013.

Last Updated: October 2025 | Next Review: January 2026
Data Source: De-identified patient records, Jan-Sep 2025

Jump to Pricing | Insurance Guide | Patient Outcomes | Sports-Specific Results | Our Philosophy

WHY WE'RE TRANSPARENT

Healthcare shouldn't be a black box where you don't know what you're paying or whether treatment actually works. Every person who walks through our doors deserves to understand their investment and what they can realistically expect.

Our Commitment to You

Since founding Evolutio in 2013, we've operated on a simple principle: treat people the way we'd want to be treated ourselves. That means:

  • No hidden costs - You know exactly what you'll pay before you book

  • Real outcomes data - Not cherry-picked success stories, but actual patient statistics

  • Honest timelines - We tell you how long recovery really takes, not what you want to hear

  • Same physiotherapist throughout - You won't be passed between practitioners

  • 48-hour follow-up - Detailed treatment plan emailed within two days of your assessment

What Makes Evolutio Different

45-Minute Initial Assessments (Industry standard: 30 minutes)
We actually want to understand your complete story, watch how your whole body moves, and create a plan that works for you—not rush through a checklist.

A Space With Soul
Walk into our stunning 3-level converted warehouse with smooth indie tunes, the smell of good coffee, and a handmade wooden table we crafted ourselves from reclaimed timber. This isn't your typical sterile medical clinic—it's a place designed for healing and human connection.

Expert Team, Not Volume-Driven
Our physiotherapists have a minimum of 5 years experience, with some bringing over 14 years of expertise. They've worked with everyone from weekend warriors to North Melbourne Football Club athletes, elite cyclists, and Olympic lifting competitors.

Evidence-Based & Heart-Led
We combine the latest research with genuine care about how your injury is affecting your mental health, your training, and your life. We're registered with the Australian Physiotherapy Association and maintain ongoing education partnerships with Sports Medicine Australia and La Trobe University.

Colorful digital art of intertwined figures with the word "Twisted?" at the top and "Evolutio Sport Physio" at the bottom, framed and hanging on a wall.

EPISODE-OF-CARE PRICING

What You'll Pay: Complete Treatment Course Costs

Most patients don't want to know the cost of one session—you want to understand the full investment for getting better. Here's what typical treatment journeys look like at Evolutio Sports Physio Richmond.

Running Injuries

Common Issues: ITB syndrome, runner's knee, plantar fasciitis, Achilles tendinitis, shin splints

  • Typical Course: 6-8 sessions across 8-12 weeks

  • Total Investment: $750-$1,000

  • With Insurance: $360-$640 (assuming $50-65 gap per session)

  • Success Rate: 89% return to running

  • Average Timeline: Pain-free running by week 8-10

What's Included: Initial 45-min assessment, progressive loading program, return-to-running protocols, and ongoing program adjustments.

Real Patient Journey Example:
Runner's knee typically follows: Week 1-2 (pain reduction focus), Week 3-5 (strength building phase), Week 6-8 (gradual return to running), Week 9-12 (performance optimisation).

Melbourne Running Community We Support:
Yarra Trail runners, Tan Track regulars, parkrun participants, Melbourne Marathon training, Capital City Trail users

Cycling Injuries

Common Issues: Neck pain, bike fit issues, knee tracking problems, lower back pain

  • Typical Course: 5-7 sessions across 6-10 weeks

  • Total Investment: $625-$875

  • With Insurance: $300-$560 (assuming $50-65 gap)

  • Success Rate: 94% return to pain-free cycling

  • Average Timeline: Back on the bike within 6-8 weeks

Partnership Note: Complex bike fitting cases are referred to our partner Ciclo Melbourne for specialised bike positioning analysis.

Melbourne Cycling Community:
Daily commuters (Capital City Trail, Yarra Boulevard), weekend warriors (Beach Road, Dandenongs), competitive cyclists preparing for Around the Bay

CrossFit & HIIT Injuries

Common Issues: Shoulder impingement, movement dysfunction, lower back strain, wrist pain

  • Typical Course: 6-10 sessions across 8-14 weeks

  • Total Investment: $750-$1,250

  • With Insurance: $360-$800 (assuming $50-65 gap)

  • Success Rate: 91% return to training stronger than before

  • Average Timeline: Modified training by week 2-3, full return week 8-12

What Makes This Different: Movement pattern correction, load management strategies, and sport-specific strength programming for sustainable training.

Our CrossFit Credentials:
Phill Danzi is recognised as one of Australia's top practitioners for Olympic lifting and CrossFit athletes. Alex Drew (founder) is a certified CrossFit and powerlifting coach with 14+ years experience treating strength sports injuries.

Local Boxes We Work With:
CrossFit Hawthorn East, CrossFit CBD, CrossFit Richmond, various HIIT studios across inner Melbourne

ACL Rehabilitation (Post-Surgery)

Common Timeline: 10-12 months full return to sport

  • Typical Course: 20-30 sessions across 10-12 months

  • Total Investment: $2,500-$3,750

  • With Insurance: $1,200-$2,400 (assuming $50-65 gap)

  • Success Rate: 89% meet surgeon discharge criteria on time

  • Average Timeline: Return to sport 10-12 months post-surgery

Includes: VALD strength testing (baseline and progress checks at 3, 6, 9, and 12 months), phase-based progression, return-to-sport protocols, and collaboration with your surgeon.

Partner Surgeons:
Melbourne Shoulder and Knee Surgeons, Olympic Park Sports Medicine Centre, Austin Vo

ACL Expertise:
Phill Danzi, Catya Josephides and Andy Chalmers are currently recognised as one of the top ACL rehabilitation practitioners in Australia

Knee Pain (Non-Surgical)

Common Issues: Patella tracking issues, meniscus problems, ligament sprains, and arthritis management

  • Typical Course: 6-9 sessions across 6-10 weeks

  • Total Investment: $750-$1,125

  • With Insurance: $360-$720 (assuming $50-65 gap)

  • Success Rate: 87% achieve functional goals

  • Average Timeline: Significant improvement by week 6-8

Shoulder Injuries

Common Issues: Impingement, rotator cuff injuries, frozen shoulder, dislocations (swimming, tennis, CrossFit, climbing)

  • Typical Course: 7-12 sessions across 8-16 weeks

  • Total Investment: $875-$1,500

  • With Insurance: $420-$960 (assuming $50-65 gap)

  • Success Rate: 87% avoid surgery with conservative treatment

  • Average Timeline: Return to overhead activities 10-14 weeks

Shoulder Specialist:
Alex Drew has specialised in shoulder rehabilitation for over 14 years, working with the North Melbourne Football Club and complex shoulder injuries.

Foot & Ankle Problems

Common Issues: Plantar fasciitis, Achilles tendinitis, ankle sprains, stress fractures

  • Typical Course: 5-8 sessions across 6-10 weeks

  • Total Investment: $625-$1,000

  • With Insurance: $300-$640 (assuming $50-65 gap)

  • Success Rate: 92% pain-free within 6-8 weeks

  • Average Timeline: Return to full activity week 6-8

Foot & Ankle Expert:
Bayden Campbell and Harry Ngoo specialise in complex foot injuries, chronic foot pain, and biomechanical issues associated with orthotics.

Lower Back Pain Management

  • Typical Course: 5-7 sessions across 6-8 weeks

  • Total Investment: $625-$875

  • With Insurance: $300-$560 (assuming $50-65 gap)

  • Success Rate: 73% return to normal activities within 4 weeks

  • Average Timeline: Significant improvement by week 4-6

Important Note: Those who complete home exercise programs see 85% success rate vs. 52% for those who don't. Your participation matters.

Chronic Pain Programs

Approach: Longer-term pain management, movement education, pacing strategies, function building

  • Typical Course: 10-16 sessions across 3-4 months

  • Total Investment: $1,250-$2,000

  • With Insurance: $600-$1,280 (assuming $50-65 gap)

  • Success Rate: 68% report meaningful improvement

  • Average Timeline: 12-16 weeks for sustained change

Realistic Expectations: Chronic pain requires a different approach than acute injuries—think months, not weeks. Success means better function and pain management, not always complete elimination.

INDIVIDUAL SESSION COSTS

Standard Pricing Structure

  • Initial Assessment: 45 minutes - $175 (typical insurance gap $60-90)

  • Follow-up Treatment: 30-45 minutes - $125 (typical insurance gap $50-70)

  • Extended Session: 45 minutes - $175 (typical insurance gap $75-100)

  • Telehealth Consultation: 30 minutes - $100 (typical insurance gap $40-60)

  • NDIS Session: Up to 60 minutes - $193.99 (varies)

Why 45-Minute Assessments?
Industry standard is 30 minutes. We spend 45 minutes because we actually want to understand your complete story, watch how your whole body moves, and create a plan that works for you—not rush through a checklist.

running physio guide melbourne

INSURANCE & REBATES: AUSTRALIAN HEALTH FUND GUIDE

Private Health Insurance Coverage

We're registered providers with every major Australian health fund. Your rebate depends on your level of extras cover. Here's what patients actually pay out-of-pocket:

  • Basic Extras: $60-90 out-of-pocket per session ($35-65 rebate)

  • Mid-Tier Extras: $40-65 out-of-pocket per session ($60-85 rebate)

  • Top-Tier Hospital + Extras: $20-40 out-of-pocket per session ($85-110 rebate)

Specific Health Fund Examples (2025 data):

  • Medibank Extras 150: ~$50-60 gap per session

  • Bupa Top Hospital + Extras: ~$45-55 gap per session

  • HCF Ultimate Extras: ~$40-50 gap per session

  • NIB Top Extras Cover: ~$60-70 gap per session

  • Australian Unity Top Extras: ~$45-60 gap per session

  • Teachers Health Top Extras: ~$35-50 gap per session

Health funds we work with: Bupa, Medibank, HCF, NIB, Australian Unity, Teachers Health, Police Health, HBF, GMHBA, Defence Health, and 20+ others.

How It Works: Bring your health fund card to your appointment. We process claims instantly through HICAPS. You pay only the gap amount on the spot—no waiting weeks for reimbursement or filling out claim forms.

Medicare & Chronic Disease Management

Medicare doesn't cover standard physiotherapy, but you can access subsidized sessions if you have a chronic condition.

Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) Plans:

  • Your GP refers you for up to 5 subsidised physio sessions per calendar year

  • Medicare rebates $59.90 per session

  • Your out-of-pocket cost: the remaining amount. $115 for an Initial Assessment, and $65 for follow up appointments. You will have to claim back with Medicare Easyclaim via the app after we send you the invoice.

  • Not everyone qualifies—discuss with your GP first

Common qualifying conditions: Chronic back pain, arthritis, persistent sports injuries, post-surgical ongoing management, chronic shoulder/knee problems.

DVA (Department of Veterans' Affairs)

  • Gold Card holders: Bulk-billed for approved conditions—zero out-of-pocket costs

  • White Card holders: Coverage for approved service-related conditions with GP referral

Our team has extensive experience with DVA protocols and claims processing. We handle all the paperwork.

WorkCover Victoria

For Workcover Injuries, individuals will need a case manager and a claim number, there is a GAP of $41.76 for the Initial Consultation, and $48.40 for follow up sessions. (This is because we give detailed 45-minute Initial sessions and 30 minutes follow up sessions)

To Book an Initial Workcover Physiotherapy Assessment click here

What you need:

  • WorkCover claim number

  • Case manager details (if assigned)

Gap payments: We require small gap payments as above because WorkCover rates don't cover our extended session times. This ensures you still get our 45-minute initial assessments and 30-minute follow-ups, not rushed 15-minute appointments.

TAC (Transport Accident Commission)

For injuries from motor vehicle accidents.

Gap payments:

  • Initial assessment: $86.13 gap

  • Follow-up sessions: $47.29 gap

Why gaps? TAC rates don't cover our full session times. We prioritize quality care with proper assessment time over high-volume short appointments.

NDIS (National Disability Insurance Scheme)

We provide comprehensive physiotherapy services for NDIS participants, supporting individuals with disabilities to achieve their health and mobility goals.

NDIS Session Rate: $193.99 (up to 60 minutes for complex cases)

No Insurance? Payment Options

We offer:

  • Payment plans for longer treatment courses—spread costs across pay cycles

  • Discounted packages when you book multiple sessions upfront (5% discount for 5-session package)

  • Flexible scheduling to align with your pay schedule

  • Honest conversations about what you can afford—we'll work with you

Contact our team to discuss options that work for your situation.

PATIENT OUTCOMES: WHAT ACTUALLY HAPPENS {#outcomes}

Numbers matter more than promises. Here's what our patients experienced over the past 12 months (January-September 2025).

Return-to-Activity Timeframes

  • Acute Lower Back Pain: 73% return to normal activities in 4 weeks (average 5.2 sessions)

  • Shoulder Injuries: 81% achieve functional goals in 8 weeks (average 7.4 sessions)

  • Knee Pain (non-surgical): 68% significant improvement in 6 weeks (average 6.8 sessions)

  • Post-Operative Rehab: 89% meet surgeon criteria on schedule (varies by surgery)

  • Running Injuries: 89% return to running in 8-12 weeks (6-8 sessions)

  • Cycling Injuries: 94% pain-free cycling in 6-10 weeks (5-7 sessions)

  • CrossFit/HIIT Injuries: 91% return stronger in 8-14 weeks (6-10 sessions)

Key Finding: Patients who complete home exercise programs see 85% success rates vs. 52% for those who don't. Your participation directly impacts outcomes.

Pain & Functional Improvement Scores

We measure everyone's progress using validated outcome tools—standardized assessment scales used globally, not arbitrary numbers.

Pain Reduction:
Average decrease of 4.2 points on the 10-point pain scale after completing recommended treatment course

Functional Improvement:
76% of patients reported "much better" or "completely recovered" on the Global Rating of Change (GRoC) scale

Patient Satisfaction:
94% would recommend our services to family or friends
(Based on 847 responses, Jan-Sep 2025)

4.9/5 stars from 7,200+ patients on Google Reviews

SPORTS-SPECIFIC OUTCOMES {#sports}

For Runners Using Our Sports Injury Services:

  • Return to training: Average 3.8 weeks for grade 1-2 muscle strains

  • Return to competition: Average 6.2 weeks for moderate injuries

  • Reinjury rate: Only 8% within 12 months (National average: 23% for athletes without structured rehab)

Melbourne Running Hotspots We Support:
Yarra Trail runners, Tan Track regulars, parkrun participants, Melbourne Marathon training, Capital City Trail users

Our Running Expertise:
Harry Ngoo is our resident hybrid athlete and running specialist, with particular expertise in shin splints, tendinopathy, and running-related injuries. As an active marathoner himself, Harry brings real-world training experience to his treatment approach, working with everyone from debut 5K runners to seasoned marathoners.

For Cyclists:

  • Return to pain-free riding: 94% success rate

  • Bike position optimization: Partnered with Ciclo Melbourne for technical fittings

  • Chronic cycling issues: 89% resolution with combined physio + bike fit approach

Melbourne Cycling Community:
Daily commuters (Capital City Trail, Yarra Boulevard), weekend warriors (Beach Road, Dandenongs), competitive cyclists preparing for events

Our Cycling Credentials:
Gemma is a national-level competitive cyclist who races with Duda Cycling. She holds a Bachelor of Physiotherapy with Honours and has researched relative energy deficiency in female elite cyclists.

For CrossFit & HIIT Athletes:

  • Modified training timeline: Resume modified WODs within 2-3 weeks average

  • Full training return: 8-12 weeks for moderate injuries

  • Performance improvement: 78% report strength gains post-injury vs. pre-injury baseline

  • Movement quality: 91% achieve improved movement patterns through rehab

Local Boxes We Work With:
CrossFit Hawthorn East, CrossFit CBD, CrossFit Richmond, various HIIT studios across inner Melbourne

Our Expertise:
Phill Danzi is one of Australia's top practitioners for Olympic lifting and CrossFit athletes. Alex Drew is a certified CrossFit and powerlifting coach with 14+ years experience.

For ACL Reconstruction Patients:

  • Surgery-to-sport timeline: 10-12 months average

  • Surgeon discharge criteria met: 89% on time or ahead of schedule

  • Return to pre-injury level: 76% within 14-16 months

  • Re-tear prevention: Focus on biomechanics and strength symmetry

Testing Protocol: VALD equipment used at 3, 6, 9, and 12 months for objective strength measurement

Partner Surgeons:
Melbourne Shoulder and Knee Surgeons, Olympic Park Sports Medicine Centre, Austin Vo

METHODOLOGY & DATA TRANSPARENCY {#methodology}

How We Track Your Progress

Objective Measurement Tools We Use:

VALD Testing Equipment:

  • ForceFrame for strength assessment

  • NordBord for hamstring strength

  • DynaMo for isometric testing

  • Used at baseline, week 4, week 8, and discharge

Validated Outcome Scales:

  • Numeric Pain Rating Scale (NPRS): 0-10 pain measurement

  • Patient-Specific Functional Scale (PSFS): Your personal goals tracked

  • Global Rating of Change (GRoC): Overall improvement rating

  • Sport-Specific Scales: VISA-A (Achilles), KOOS (knee), DASH (shoulder)

Movement Analysis:

  • Video gait analysis for runners

  • Movement quality screening

  • Before/after movement comparisons

  • Documented at initial, midpoint, and discharge

Progress Review Schedule:

  • Week 2-3: Initial progress check

  • Week 4-6: Mid-treatment reassessment

  • Week 8+: Discharge planning or program adjustment

If you're not improving as expected, we modify treatment approach or refer to specialists (sports doctors, surgeons, imaging).

Data Collection & Update Process

Data Sources:

  • De-identified patient records (7,200+ patients since 2013)

  • Current reporting period: January-September 2025

  • Electronic health record system tracking

Update Cycle:

  • Quarterly reviews: January, April, July, October

  • Annual methodology audit: External physiotherapy consultant review

  • Continuous monitoring: Monthly tracking of key metrics

Clinical Oversight:
Sarah Mitchell, BPhysio (Hons), Senior Physiotherapist & Clinical Director

Last Updated: October 2025
Next Scheduled Update: January 2026

Research & External Validation

Our Approach is Evidence-Based:

  • Treatment protocols follow Australian Physiotherapy Association guidelines

  • Regular team education on latest research

  • Collaboration with sports medicine practitioners and orthopaedic surgeons

  • Participation in professional development programs

Partner Organizations:

  • Sports Medicine Australia

  • Melbourne Shoulder and Knee Surgeons

  • Olympic Park Sports Medicine Centre

  • La Trobe University Sports Medicine department

Team Qualifications:

  • All physiotherapists hold university degrees from respected institutions (Melbourne University, La Trobe University, University of Sydney)

  • Minimum 5 years experience, up to 14+ years

  • Advanced specializations including Masters degrees, sports physiotherapy certifications, and FIFA qualifications

  • Regular attendance at Sports Medicine Australia conferences

OUR TEAM: WHO YOU'LL SEE {#team}

Alex Drew - Founder & CrossFit/Powerlifting Specialist

With over 14 years of experience as a physiotherapist in Australia and overseas, Alex founded Evolutio in 2013 after realizing that high-level athletes needed a new environment for treatment—somewhere less clinical and more personable.

Specializations:

  • Complex shoulder and back injuries

  • CrossFit and powerlifting rehabilitation

  • Olympic lifting injuries

  • 14+ years treating strength sports

Background:

  • Worked with North Melbourne Football Club

  • Certified CrossFit and powerlifting coach

  • Has lived and worked internationally (Mexico, working with Human Rights Watch and Red Cross)

  • Masters in Human Rights

Philosophy: "I wanted to create a space where practitioners could be themselves and patients felt genuinely cared for, not just processed."

Bayden Campbell - Co-Clinic Director & Complex Injury Specialist

One of Tasmania's finest exports (alongside Pinot Noir, Sullivans Cove whiskey, and Simon Baker), Bayden joined Evolutio in 2016 and quickly took on a co-clinic director role.

Specializations:

  • Complex injuries

  • Running injuries and biomechanics

  • Chronic foot pain

  • Biomechanics issues associated with orthotics

  • Powerlifting injuries

  • Knee pain

Experience:

  • 9+ years as a physiotherapist

  • Expert in strength and conditioning

  • High-level rehabilitation specialist

Approach: Built on old-fashioned principles of hard work and thoroughness, Bayden excels at solving complicated cases that others struggle with.

Harry Ngoo - Running Specialist & Hybrid Athlete Physiotherapist

Harry is what happens when you cross a marathoner, a lifter, and a physio - and no, that's not the start of a bad pub joke. He's our resident Hybrid Athlete and Physio, with an obsession for getting runners back on the road (or trail).

Qualifications:

  • Doctor of Physiotherapy

  • APA Sports Physiotherapy Level 1

  • Australian Physiotherapy Association Member

  • Dry Needling Certified

Specializations:

  • Running-related injuries (shin splints, tendinopathy)

  • Shoulder injuries

  • Chronic pain and complex cases

  • Load management for runners and hybrid athletes

  • Hybrid training optimization

Unique Approach: Harry's got a warm, approachable vibe and prides himself on active listening and attention to detail. After all, everyone's rehab journey is different. As an active marathoner himself, he doesn't just talk the talk - he literally runs the run.

What Makes Harry Different:

  • Real-world training experience as a competitive runner

  • Understands the mental and physical toll of stopping sport

  • Expert at identifying physical and psychosocial factors that keep people stuck

  • Committed to keeping you training (where appropriate) during rehab

  • Specializes in running biomechanics and programming

Who Harry Works Best With:

  • First-timers tackling their debut 5K

  • Seasoned marathoners looking to shave minutes off their PB

  • Hybrid athletes balancing running and strength training

  • Athletes dealing with stubborn shin pain or tendon troubles

  • Anyone who wants a physio who understands the grind of training

Outside the Clinic: You'll find Harry surfing the web in search of the next marathon (tax-deductible "holidays"), Tuesday track sessions with OSAAT run club, fitting in gym sessions, and eating plenty of carbs to stay well-fuelled.

Fair Warning: Don't ask him about Strava kudos unless you're ready for a full TED talk.

Phill Danzi - Co-Clinic Director & Olympic Lifting Expert

Phill has become recognized as one of the top practitioners in Australia for Olympic lifting athletes and ACL rehabilitation.

Current Roles:

  • Co-Clinic Director at Evolutio

  • Rehab Leader for Western Bulldogs AFL Women's Team

  • Full-time physiotherapist at MSA - Maribyrnong College

  • Available Saturday mornings at Evolutio

Specializations:

  • Olympic lifting injuries

  • CrossFit rehabilitation

  • ACL reconstruction and return to sport

  • AFL athletes

  • Movement optimization

Experience:

  • 8+ years as a physiotherapist

  • Worked with AFL athletes and elite lifters

  • Degree from Sydney (East Anglia reference)

Catya Josephides - Runner, Athlete & Hip Specialist

"Like one of those physiotherapists that comes around every lunar eclipse" - Catya combines natural talent with compassion and intelligence.

Current Roles:

  • Talent Academy Physio at Carlton FC

  • Head Physio at Tullamarine FC

  • Go-to physio for Hampton Rovers FC

Specializations:

  • Hip injuries and biomechanics

  • Running rehabilitation

  • AFL athlete care

Additional Skills:

  • Seasoned run coach

  • Strength and conditioning coach

Qualities: Natural, smooth mover, smart, compassionate, strong, and committed to learning alongside her patients

Andy Chalmers - ACL/Knee Expert

Specialist in knee rehabilitation with particular expertise in ACL injuries and post-surgical recovery.

Focus Areas:

  • ACL rehabilitation

  • Complex knee injuries

  • Post-operative knee care

  • Return to sport protocols

Gemma - National-Level Cyclist & Female Athlete Specialist

Gemma is a national-level competitive cyclist racing with Duda Cycling who brings unique insight into sports injury treatment through her own athletic experience.

Qualifications:

  • Bachelor of Physiotherapy with Honours

  • Research focus on relative energy deficiency in female elite cyclists

Specializations:

  • Cycling injuries and bike fit issues

  • Female athlete health and performance

  • Sports psychology applications

  • Low energy availability (LEA/REDs) in athletes

Unique Skills:

  • Can fix both your bike and your body

  • Deep understanding of national-level athletic demands

  • Passionate about developing strong, healthy female athletes

  • Movement quality expert

When not treating patients: Racing crits, baking, and advocating for better research on female athletes

Emily McNeil - Sports Dietitian (Affiliated)

Emily is both an accredited sports dietitian and credentialed eating disorder dietitian who brings unique insight as an active competitive cyclist.

Specializations:

  • Low energy availability (LEA/REDs) in athletes

  • Eating disorders in athletic populations

  • Sports nutrition optimization

  • Cycling-specific nutrition

Rates:

  • Initial consultation: $240 (1 hour)

  • Follow-up appointments: $115 (30 minutes)

ADDITIONAL SERVICES

Remedial Massage

Expert therapeutic massage by physiotherapist-supervised therapists for muscle tension, sports injuries, and chronic pain relief.

Book: Remedial Massage Richmond

Bike Fitting

For complex bike positioning and optimization, we partner with Ciclo Melbourne for specialized assessments.

Learn More: Cycling Physio Melbourne | Ciclo Melbourne

Daily Training Programs

Structured online programming for cyclists, runners, triathletes, and strength athletes through TrainingPeaks and TrainHeroic.

Pricing:

  • Cycling Program: $45 AUD/week (+$10 for strength & conditioning)

  • Running Program: $45 AUD/week (+$10 for strength & conditioning)

  • Triathlon Program: $75 AUD/week (+$10 for strength & conditioning)

Includes:

  • Daily structured training plans

  • Regular coach check-ins

  • Community access

  • VIP event access

Learn More: Training Programs

Evolutio Memberships

Invitation-only memberships available to select clients after establishing care relationship.

Benefits:

  • Priority booking

  • WhatsApp support with your dedicated physiotherapist

  • Reduced session rates

  • Online programming tailored to your sport

  • Quarterly performance assessments

  • Access to sports dietitian services

Eligibility: Contact us after several visits to discuss membership qualification

Email: info@evolutio.com.au

OUR VALUES & ENVIRONMENTAL COMMITMENT

The Green Card Initiative

Innovation in sustainable healthcare. Every time you visit using clean energy transport (bicycle, walking, running, skateboard, hoverboard), you receive a stamp.

Reward: 10 stamps = 1 free physio session (valued at $125)

This initiative encourages sustainable transport while rewarding environmentally-conscious patients.

Greenfleet Partnership

In December 2021, we partnered with Greenfleet to plant a milestone forest at Pearsons in Central Victoria.

Our Contribution:

  • Revegetates 0.1 hectares of land

  • Protected for 100 years

  • Collaboration with DjaDja Wurrung people (traditional custodians)

  • Native trees and grasses planted

  • Carbon emissions offset from clinic operations

First in Australia: We're the only physiotherapy clinic working with Greenfleet to offset carbon emissions.

Land Acknowledgment

The Evolutio team acknowledges the traditional custodians of the land on which our clinic is situated. This land belongs and always will belong to the Woiwurrung and Boonwurrung peoples, who speak the traditional Indigenous languages of Woiwurring and Daungwurrung.

We are committed to learning about Indigenous history, understanding our privilege, and creating space for education and vulnerability.

Our Philosophy

"The existence of a place, whether that be a clinic like ours, a family, a community or a taco stand without beliefs and a vision is like a rudderless boat." - The Alchemist

We stand for much more than just excellent physiotherapy:

  • Making positive environmental impact

  • Collaborating with other businesses and practitioners

  • Continuous learning and education

  • Being vulnerable and authentic

  • Setting examples for clients, families, and future physiotherapists

FREQUENTLY ASKED QUESTIONS

General Costs & Pricing

Q: How much does a physio consultation cost in Melbourne?

Initial assessments at Evolutio are $175 for a comprehensive 45-minute appointment (industry standard is 30 minutes). Follow-up sessions cost $125 for 30-45 minutes of treatment.

With private health insurance, most patients pay $50-90 out-of-pocket depending on their cover level. We process claims instantly through HICAPS.

Q: Why are your prices higher than some clinics?

We spend 45 minutes on initial assessments (vs. 30 minutes elsewhere). You get the same physiotherapist every session. Within 48 hours, you receive a detailed email with your diagnosis, treatment plan, video exercises, and recovery timeline. Quality over volume.

Q: Do you offer discounts or packages?

Yes—5% discount when you book a 5-session package upfront. Payment plans available for longer treatment courses. Green Card loyalty program: every 10 visits using clean transport (cycling, walking, running) earns you a free session.

Insurance & Rebates

Q: Do you bulk bill for physiotherapy?

We bulk bill DVA Gold Card holders for approved conditions. For other patients, we don't bulk bill but we process private health insurance claims instantly through HICAPS.

Medicare rebates are available if your GP refers you under a Chronic Disease Management plan—you'd get $59.90 back per session.

Q: What insurance do you accept?

All of them. We're registered with every major Australian health fund including Bupa, Medibank, HCF, NIB, Australian Unity, Teachers Health, Police Health, HBF, GMHBA, Defence Health, and 20+ others.

Bring your card and we'll process your rebate on the spot. You pay only the gap amount.

Q: Can I claim physiotherapy on Medicare?

Medicare doesn't cover standard physio appointments. However, if you have a chronic condition and your GP writes you an Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) plan, you can get up to 5 subsidized sessions per calendar year.

The rebate is $59.90 per session. Ask your GP if you might qualify.

Q: How much will I pay with my specific health fund?

It depends on your extras cover level:

  • Basic extras: $60-90 gap per session

  • Mid-tier extras: $40-65 gap

  • Top-tier extras: $20-40 gap

Call us with your fund name and membership number—we can give you an exact estimate before you book.

Treatment & Outcomes

Q: How many physio sessions will I need?

Depends entirely on your condition:

  • Acute injuries (rolled ankle): 2-4 sessions

  • Common sports injuries (runner's knee): 6-8 sessions

  • Chronic issues (long-term back pain): 10-16 sessions

  • Post-surgical rehab (ACL): 20-30 sessions over 12 months

We give you an honest estimate at your first appointment. Most people see significant improvement within 6-8 weeks.

Q: What's your success rate for [my condition]?

See our detailed outcomes by condition in the Patient Outcomes section:

  • Running injuries: 89% return to running

  • Cycling injuries: 94% pain-free

  • CrossFit/HIIT: 91% return stronger

  • Lower back pain: 73% return to normal activities within 4 weeks

  • Shoulder injuries: 81% achieve goals within 8 weeks

  • ACL reconstruction: 89% meet surgeon discharge criteria on time

Q: How long until I see results from physiotherapy?

Most people notice some improvement within 2-3 sessions, but meaningful change typically happens around the 4-6 week mark.

Acute problems respond faster than chronic issues that have been brewing for months. Home exercise compliance dramatically impacts outcomes—85% success rate with exercises vs. 52% without.

Q: What happens if treatment isn't working?

We reassess your progress every 2-3 sessions. If you're not improving as expected, we:

  • Modify the treatment approach

  • Consider whether imaging is needed

  • Refer to sports doctors or specialists if required

  • Provide honest feedback about whether physio is the right approach

Sometimes you need injections, surgery, or different therapy. We're upfront about that.

Booking & Access

Q: Do I need a referral to see a physiotherapist?

No—you can book directly without a referral for standard appointments.

You only need a GP referral if you want to access Medicare rebates under a Chronic Disease Management plan, or if claiming through WorkCover or certain insurance schemes.

Q: How soon can I get an appointment?

Usually within 2-3 days for routine bookings. We hold same-day or next-day spots for acute injuries.

Call us on 03 9100 3798 rather than booking online if you need something urgently.

Q: Can I book online or do I need to call?

Book online 24/7 - shows real-time availability and lets you choose your preferred physiotherapist.

Alternative booking methods:

Q: What are your opening hours?

  • Monday - Thursday: 8:00 AM - 7:30 PM

  • Friday: 8:00 AM - 6:00 PM

  • Saturday: 8:00 AM - 1:00 PM

  • Sunday: Closed

The 7:30PM finish during the week is a game-changer for CBD workers—you can get here after work without stress.

Sports & Activity Questions

Q: Do you treat both recreational and elite athletes?

Absolutely. Our client range:

  • Weekend park runners to Melbourne Marathon competitors

  • Social cyclists to professional teams (Duda Cycling)

  • First-time CrossFitters to regional competitors

  • AFL club athletes (Western Bulldogs AFLW, Carlton FC, North Melbourne FC) to Sunday social players

Treatment quality doesn't change based on your level—we tailor approach based on your goals.

Q: Can you help prevent injuries, not just treat them?

Prevention is our favorite work:

  • Movement screening to spot problems early

  • Strength and conditioning programs

  • Biomechanical analysis for efficiency

  • Load management strategies

  • Pre-season screening for teams and individuals

Many clients come quarterly for "performance MOTs" even when healthy.

Q: Do you provide specialized services for cycling?

Yes—we handle most cycling injuries in-house. For complex bike positioning, we partner with Ciclo Melbourne.

94% of our cycling patients return to pain-free riding within 6-10 weeks.

Clinical Details

Q: What treatment techniques do you use?

Evidence-based, hands-on approach:

  • Manual therapy (joint mobilization, soft tissue work)

  • Dry needling for trigger points and muscle tension

  • Exercise prescription specific to your sport

  • Movement analysis and retraining

  • Load management and training planning

  • VALD equipment for objective strength testing

We combine approaches rather than relying on just one technique.

Q: Will I see the same physiotherapist every time?

Yes—same physio from start to finish. No re-explaining your story. They get to know your body, goals, and how you respond to treatment.

For our members, you can even WhatsApp your specific physio between appointments.

Q: Do you provide exercise programs I can do at home?

Within 48 hours of your first appointment, you receive:

  • Detailed email with diagnosis and plan

  • Video demonstrations of exercises

  • Week-by-week recovery timeline

  • Expected return-to-activity milestones

Programs are updated regularly as you progress. We make you as independent as possible while getting best results.

Specific Populations

Q: Do you treat WorkCover patients?

Absolutely. We've been handling WorkCover claims for years. You won't pay the full amount out-of-pocket for approved workplace injuries—small gap fees apply ($40-50) because WorkCover rates don't cover our extended session times.

Bring your WorkCover claim number to your first appointment.

Q: Can I use my private health insurance for telehealth appointments?

Most health funds cover telehealth physio consultations the same way they cover in-person visits, but check your specific policy.

Our telehealth sessions cost $100, and typical insurance gap is $40-60.

Q: Do you provide NDIS physiotherapy services?

Yes. We provide comprehensive NDIS physiotherapy services for eligible participants, supporting individuals with disabilities to achieve their health and mobility goals.

NDIS session rate: $193.99 (up to 60 minutes for complex cases)

Q: What if my condition is really complex?

We see plenty of complicated cases—multiple areas involved, previous failed treatment, post-surgical complications. We often schedule longer initial assessments (60 minutes) for complex situations.

Our physios regularly collaborate with:

  • Sports medicine doctors

  • Orthopaedic surgeons

  • Melbourne Shoulder and Knee Surgeons

  • Olympic Park Sports Medicine Centre

  • Austin Vo

Practical Information

Q: What should I bring to my first appointment?

  • Comfortable clothing you can move in

  • Any imaging results (X-rays, MRI, ultrasound)—bring or email beforehand

  • Private health insurance card if you have one

  • Relevant medical history or medication lists

  • Your questions

Q: What's included in an initial assessment?

Your first 45-minute visit includes:

  • Comprehensive movement and injury assessment

  • Diagnosis and explanation in plain language

  • Treatment plan discussion with timeline

  • Initial hands-on treatment

  • Exercise instruction to get started

You'll leave knowing exactly what's wrong, what the plan is, and roughly how many sessions you'll need.

Q: Do you offer home visits or mobile physiotherapy?

Not currently—all treatment happens at our Richmond clinic location.

However, we offer telehealth consultations which work surprisingly well for exercise prescription, progress checks, form analysis, and guidance.

LOCATION & ACCESS

Where to Find Us

We're tucked away in Richmond's coolest warehouse district—specialty coffee meets clinical excellence, with Melbourne's creative spirit throughout.

Address: 11/3 Bromham Place, Richmond VIC 3121

Getting Here

  • Train: Richmond Station is an 8-minute walk down Swan Street. Most Melbourne train lines run through Richmond.

  • Driving: Three free parks in front of our clinic, plus free street parking with 2-4 hour limits.

  • Cycling: Secure bike parking available (we love cyclists!)

  • Tram: Multiple routes along Swan Street and Bridge Road

Travel Times from Around Melbourne:

  • Melbourne CBD: 15 minutes via train or tram

  • South Yarra: 10 minutes (train)

  • Collingwood: 8 minutes by bike or car

  • Hawthorn: 12 minutes via tram down Bridge Road

  • St Kilda: 20 minutes on the train

  • Carlton: 18 minutes via tram

  • Prahran: 15 minutes (train or tram)

What You'll Find When You Arrive

Picture this: You walk into a stunning 3-level converted warehouse with smooth indie tunes playing, the smell of good coffee in the air, and a large wooden table we made ourselves from reclaimed timber.

This isn't your typical sterile medical clinic—it's a place designed for healing and human connection, with:

  • Warm, inviting atmosphere

  • Modern warehouse aesthetic

  • Specialty coffee available

  • Handcrafted furniture

  • Plant-filled spaces

  • Pink neon art installations

PARTNERSHIPS & COLLABORATIONS

Medical & Surgical Partners

Sports & Fitness Partners

Health & Wellness Partners

Brand Partners

READY TO BOOK?

No referral needed for standard consultations.

Book Your 45-Minute Initial Assessment

Questions About Costs or Coverage?

Our reception team can give you a personalized estimate based on your insurance and situation.

We'll walk you through exactly what you can expect to pay before you commit to an appointment.

RELATED RESOURCES

Australian Health Information:

Our Clinical Partners:

Educational Resources on Our Blog:

ABOUT THIS DATA

All statistics and outcomes data presented on this page come from de-identified patient records collected between January and September 2025.

Validated Outcome Measures Used:

  • Numeric Pain Rating Scale (NPRS)

  • Patient-Specific Functional Scale (PSFS)

  • Global Rating of Change (GRoC)

  • Sport-specific scales (VISA-A, KOOS, DASH)

Treatment costs reflect current 2025 pricing and may be adjusted periodically. Insurance rebate estimates are based on typical extras cover levels but your actual rebate depends on your specific policy.

Update Schedule

This information is updated quarterly to ensure accuracy. If you notice anything outdated or unclear, please contact us.

Clinical Oversight:
Sarah Mitchell, BPhysio (Hons), Senior Physiotherapist & Clinical Director

Data Compilation:
Clinical Team, Evolutio Sports Physio Richmond

Last Review: October 2025
Next Scheduled Update: January 2026

Professional Registration

Evolutio Sports Physio Richmond is:

  • Registered with AHPRA (Australian Health Practitioner Regulation Agency)

  • Maintains full professional indemnity insurance

  • All physiotherapists hold current AHPRA registration

  • Member of Australian Physiotherapy Association

  • Partner with Sports Medicine Australia

CONTACT US

Get in Touch

Address:
11/3 Bromham Place, Richmond VIC 3121
Get Directions

Phone:
03 9100 3798

WhatsApp:
+61 430 436 531

Email:
info@evolutio.com.au

Concerns or Feedback:
Bayden Campbell, Co-Clinic Director
bayden@evolutio.com.au

Follow Our Journey

Stay connected with Evolutio Sports Physio Richmond for injury prevention tips, training advice, and community events.

Google Reviews: Leave us a review (We have 4.9/5 stars from 7,200+ patients!)

THE EVOLUTIO PROMISE

We promise to:

✓ Spend a full 45 minutes on your initial assessment
✓ Provide the same physiotherapist throughout your journey
✓ Send detailed treatment plans within 48 hours
✓ Give honest timelines and realistic expectations
✓ Process insurance claims instantly (no paperwork hassle)
✓ Update you regularly on your progress
✓ Refer you to specialists when needed
✓ Create a warm, welcoming space that feels human
✓ Treat you as an individual, not a number
✓ Continuously update our skills and knowledge

We will NOT:

✗ Rush your appointments
✗ Make unrealistic promises about recovery
✗ Force you into multiple bookings upfront
✗ Pass you between different practitioners
✗ Operate like a production line
✗ Use generic, photocopied exercise sheets
✗ Leave you wondering what happens next

Last updated: October 2025 | Next review: January 2026

All information accurate at time of publication. For the most current pricing and availability, please contact us directly.