Evolutio Transparency Centre
Treatment Transparency: What You'll Actually Pay & Achieve
Understanding your investment before you book makes all the difference. We've published everything you need to know about costs, insurance coverage, treatment timelines and the outcomes our 7,200+ patients have actually experienced since 2013.
Last Updated: October 2025 | Next Review: January 2026
Data Source: De-identified patient records, Jan-Sep 2025
Jump to Pricing | Insurance Guide | Patient Outcomes | Sports-Specific Results | Our Philosophy

WHY WE'RE TRANSPARENT
Healthcare shouldn't be a black box where you don't know what you're paying or whether treatment actually works. Every person who walks through our doors deserves to understand their investment and what they can realistically expect.
Our Commitment to You
Since founding Evolutio in 2013, we've operated on a simple principle: treat people the way we'd want to be treated ourselves. That means:
No hidden costs - You know exactly what you'll pay before you book
Real outcomes data - Not cherry-picked success stories, but actual patient statistics
Honest timelines - We tell you how long recovery really takes, not what you want to hear
Same physiotherapist throughout - You won't be passed between practitioners
48-hour follow-up - Detailed treatment plan emailed within two days of your assessment
What Makes Evolutio Different
45-Minute Initial Assessments (Industry standard: 30 minutes)
We actually want to understand your complete story, watch how your whole body moves, and create a plan that works for you—not rush through a checklist.
A Space With Soul
Walk into our stunning 3-level converted warehouse with smooth indie tunes, the smell of good coffee, and a handmade wooden table we crafted ourselves from reclaimed timber. This isn't your typical sterile medical clinic—it's a place designed for healing and human connection.
Expert Team, Not Volume-Driven
Our physiotherapists have a minimum of 5 years experience, with some bringing over 14 years of expertise. They've worked with everyone from weekend warriors to North Melbourne Football Club athletes, elite cyclists, and Olympic lifting competitors.
Evidence-Based & Heart-Led
We combine the latest research with genuine care about how your injury is affecting your mental health, your training, and your life. We're registered with the Australian Physiotherapy Association and maintain ongoing education partnerships with Sports Medicine Australia and La Trobe University.
EPISODE-OF-CARE PRICING
What You'll Pay: Complete Treatment Course Costs
Most patients don't want to know the cost of one session—you want to understand the full investment for getting better. Here's what typical treatment journeys look like at Evolutio Sports Physio Richmond.
Running Injuries
Common Issues: ITB syndrome, runner's knee, plantar fasciitis, Achilles tendinitis, shin splints
Typical Course: 6-8 sessions across 8-12 weeks
Total Investment: $750-$1,000
With Insurance: $360-$640 (assuming $50-65 gap per session)
Success Rate: 89% return to running
Average Timeline: Pain-free running by week 8-10
What's Included: Initial 45-min assessment, progressive loading program, return-to-running protocols, and ongoing program adjustments.
Real Patient Journey Example:
Runner's knee typically follows: Week 1-2 (pain reduction focus), Week 3-5 (strength building phase), Week 6-8 (gradual return to running), Week 9-12 (performance optimisation).
Melbourne Running Community We Support:
Yarra Trail runners, Tan Track regulars, parkrun participants, Melbourne Marathon training, Capital City Trail users
Cycling Injuries
Common Issues: Neck pain, bike fit issues, knee tracking problems, lower back pain
Typical Course: 5-7 sessions across 6-10 weeks
Total Investment: $625-$875
With Insurance: $300-$560 (assuming $50-65 gap)
Success Rate: 94% return to pain-free cycling
Average Timeline: Back on the bike within 6-8 weeks
Partnership Note: Complex bike fitting cases are referred to our partner Ciclo Melbourne for specialised bike positioning analysis.
Melbourne Cycling Community:
Daily commuters (Capital City Trail, Yarra Boulevard), weekend warriors (Beach Road, Dandenongs), competitive cyclists preparing for Around the Bay
CrossFit & HIIT Injuries
Common Issues: Shoulder impingement, movement dysfunction, lower back strain, wrist pain
Typical Course: 6-10 sessions across 8-14 weeks
Total Investment: $750-$1,250
With Insurance: $360-$800 (assuming $50-65 gap)
Success Rate: 91% return to training stronger than before
Average Timeline: Modified training by week 2-3, full return week 8-12
What Makes This Different: Movement pattern correction, load management strategies, and sport-specific strength programming for sustainable training.
Our CrossFit Credentials:
Phill Danzi is recognised as one of Australia's top practitioners for Olympic lifting and CrossFit athletes. Alex Drew (founder) is a certified CrossFit and powerlifting coach with 14+ years experience treating strength sports injuries.
Local Boxes We Work With:
CrossFit Hawthorn East, CrossFit CBD, CrossFit Richmond, various HIIT studios across inner Melbourne
ACL Rehabilitation (Post-Surgery)
Common Timeline: 10-12 months full return to sport
Typical Course: 20-30 sessions across 10-12 months
Total Investment: $2,500-$3,750
With Insurance: $1,200-$2,400 (assuming $50-65 gap)
Success Rate: 89% meet surgeon discharge criteria on time
Average Timeline: Return to sport 10-12 months post-surgery
Includes: VALD strength testing (baseline and progress checks at 3, 6, 9, and 12 months), phase-based progression, return-to-sport protocols, and collaboration with your surgeon.
Partner Surgeons:
Melbourne Shoulder and Knee Surgeons, Olympic Park Sports Medicine Centre, Austin Vo
ACL Expertise:
Phill Danzi, Catya Josephides and Andy Chalmers are currently recognised as one of the top ACL rehabilitation practitioners in Australia
Knee Pain (Non-Surgical)
Common Issues: Patella tracking issues, meniscus problems, ligament sprains, and arthritis management
Typical Course: 6-9 sessions across 6-10 weeks
Total Investment: $750-$1,125
With Insurance: $360-$720 (assuming $50-65 gap)
Success Rate: 87% achieve functional goals
Average Timeline: Significant improvement by week 6-8
Shoulder Injuries
Common Issues: Impingement, rotator cuff injuries, frozen shoulder, dislocations (swimming, tennis, CrossFit, climbing)
Typical Course: 7-12 sessions across 8-16 weeks
Total Investment: $875-$1,500
With Insurance: $420-$960 (assuming $50-65 gap)
Success Rate: 87% avoid surgery with conservative treatment
Average Timeline: Return to overhead activities 10-14 weeks
Shoulder Specialist:
Alex Drew has specialised in shoulder rehabilitation for over 14 years, working with the North Melbourne Football Club and complex shoulder injuries.
Foot & Ankle Problems
Common Issues: Plantar fasciitis, Achilles tendinitis, ankle sprains, stress fractures
Typical Course: 5-8 sessions across 6-10 weeks
Total Investment: $625-$1,000
With Insurance: $300-$640 (assuming $50-65 gap)
Success Rate: 92% pain-free within 6-8 weeks
Average Timeline: Return to full activity week 6-8
Foot & Ankle Expert:
Bayden Campbell and Harry Ngoo specialise in complex foot injuries, chronic foot pain, and biomechanical issues associated with orthotics.
Lower Back Pain Management
Typical Course: 5-7 sessions across 6-8 weeks
Total Investment: $625-$875
With Insurance: $300-$560 (assuming $50-65 gap)
Success Rate: 73% return to normal activities within 4 weeks
Average Timeline: Significant improvement by week 4-6
Important Note: Those who complete home exercise programs see 85% success rate vs. 52% for those who don't. Your participation matters.
Chronic Pain Programs
Approach: Longer-term pain management, movement education, pacing strategies, function building
Typical Course: 10-16 sessions across 3-4 months
Total Investment: $1,250-$2,000
With Insurance: $600-$1,280 (assuming $50-65 gap)
Success Rate: 68% report meaningful improvement
Average Timeline: 12-16 weeks for sustained change
Realistic Expectations: Chronic pain requires a different approach than acute injuries—think months, not weeks. Success means better function and pain management, not always complete elimination.
INDIVIDUAL SESSION COSTS
Standard Pricing Structure
Initial Assessment: 45 minutes - $175 (typical insurance gap $60-90)
Follow-up Treatment: 30-45 minutes - $125 (typical insurance gap $50-70)
Extended Session: 45 minutes - $175 (typical insurance gap $75-100)
Telehealth Consultation: 30 minutes - $100 (typical insurance gap $40-60)
NDIS Session: Up to 60 minutes - $193.99 (varies)
Why 45-Minute Assessments?
Industry standard is 30 minutes. We spend 45 minutes because we actually want to understand your complete story, watch how your whole body moves, and create a plan that works for you—not rush through a checklist.
INSURANCE & REBATES: AUSTRALIAN HEALTH FUND GUIDE
Private Health Insurance Coverage
We're registered providers with every major Australian health fund. Your rebate depends on your level of extras cover. Here's what patients actually pay out-of-pocket:
Basic Extras: $60-90 out-of-pocket per session ($35-65 rebate)
Mid-Tier Extras: $40-65 out-of-pocket per session ($60-85 rebate)
Top-Tier Hospital + Extras: $20-40 out-of-pocket per session ($85-110 rebate)
Specific Health Fund Examples (2025 data):
Medibank Extras 150: ~$50-60 gap per session
Bupa Top Hospital + Extras: ~$45-55 gap per session
HCF Ultimate Extras: ~$40-50 gap per session
NIB Top Extras Cover: ~$60-70 gap per session
Australian Unity Top Extras: ~$45-60 gap per session
Teachers Health Top Extras: ~$35-50 gap per session
Health funds we work with: Bupa, Medibank, HCF, NIB, Australian Unity, Teachers Health, Police Health, HBF, GMHBA, Defence Health, and 20+ others.
How It Works: Bring your health fund card to your appointment. We process claims instantly through HICAPS. You pay only the gap amount on the spot—no waiting weeks for reimbursement or filling out claim forms.
Medicare & Chronic Disease Management
Medicare doesn't cover standard physiotherapy, but you can access subsidized sessions if you have a chronic condition.
Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) Plans:
Your GP refers you for up to 5 subsidised physio sessions per calendar year
Medicare rebates $59.90 per session
Your out-of-pocket cost: the remaining amount. $115 for an Initial Assessment, and $65 for follow up appointments. You will have to claim back with Medicare Easyclaim via the app after we send you the invoice.
Not everyone qualifies—discuss with your GP first
Common qualifying conditions: Chronic back pain, arthritis, persistent sports injuries, post-surgical ongoing management, chronic shoulder/knee problems.
DVA (Department of Veterans' Affairs)
Gold Card holders: Bulk-billed for approved conditions—zero out-of-pocket costs
White Card holders: Coverage for approved service-related conditions with GP referral
Our team has extensive experience with DVA protocols and claims processing. We handle all the paperwork.
WorkCover Victoria
For Workcover Injuries, individuals will need a case manager and a claim number, there is a GAP of $41.76 for the Initial Consultation, and $48.40 for follow up sessions. (This is because we give detailed 45-minute Initial sessions and 30 minutes follow up sessions)
To Book an Initial Workcover Physiotherapy Assessment click here
What you need:
WorkCover claim number
Case manager details (if assigned)
Gap payments: We require small gap payments as above because WorkCover rates don't cover our extended session times. This ensures you still get our 45-minute initial assessments and 30-minute follow-ups, not rushed 15-minute appointments.
TAC (Transport Accident Commission)
For injuries from motor vehicle accidents.
Gap payments:
Initial assessment: $86.13 gap
Follow-up sessions: $47.29 gap
Why gaps? TAC rates don't cover our full session times. We prioritize quality care with proper assessment time over high-volume short appointments.
NDIS (National Disability Insurance Scheme)
We provide comprehensive physiotherapy services for NDIS participants, supporting individuals with disabilities to achieve their health and mobility goals.
NDIS Session Rate: $193.99 (up to 60 minutes for complex cases)
No Insurance? Payment Options
We offer:
Payment plans for longer treatment courses—spread costs across pay cycles
Discounted packages when you book multiple sessions upfront (5% discount for 5-session package)
Flexible scheduling to align with your pay schedule
Honest conversations about what you can afford—we'll work with you
Contact our team to discuss options that work for your situation.
PATIENT OUTCOMES: WHAT ACTUALLY HAPPENS {#outcomes}
Numbers matter more than promises. Here's what our patients experienced over the past 12 months (January-September 2025).
Return-to-Activity Timeframes
Acute Lower Back Pain: 73% return to normal activities in 4 weeks (average 5.2 sessions)
Shoulder Injuries: 81% achieve functional goals in 8 weeks (average 7.4 sessions)
Knee Pain (non-surgical): 68% significant improvement in 6 weeks (average 6.8 sessions)
Post-Operative Rehab: 89% meet surgeon criteria on schedule (varies by surgery)
Running Injuries: 89% return to running in 8-12 weeks (6-8 sessions)
Cycling Injuries: 94% pain-free cycling in 6-10 weeks (5-7 sessions)
CrossFit/HIIT Injuries: 91% return stronger in 8-14 weeks (6-10 sessions)
Key Finding: Patients who complete home exercise programs see 85% success rates vs. 52% for those who don't. Your participation directly impacts outcomes.
Pain & Functional Improvement Scores
We measure everyone's progress using validated outcome tools—standardized assessment scales used globally, not arbitrary numbers.
Pain Reduction:
Average decrease of 4.2 points on the 10-point pain scale after completing recommended treatment course
Functional Improvement:
76% of patients reported "much better" or "completely recovered" on the Global Rating of Change (GRoC) scale
Patient Satisfaction:
94% would recommend our services to family or friends
(Based on 847 responses, Jan-Sep 2025)
⭐ 4.9/5 stars from 7,200+ patients on Google Reviews
SPORTS-SPECIFIC OUTCOMES {#sports}
For Runners Using Our Sports Injury Services:
Return to training: Average 3.8 weeks for grade 1-2 muscle strains
Return to competition: Average 6.2 weeks for moderate injuries
Reinjury rate: Only 8% within 12 months (National average: 23% for athletes without structured rehab)
Melbourne Running Hotspots We Support:
Yarra Trail runners, Tan Track regulars, parkrun participants, Melbourne Marathon training, Capital City Trail users
Our Running Expertise:
Harry Ngoo is our resident hybrid athlete and running specialist, with particular expertise in shin splints, tendinopathy, and running-related injuries. As an active marathoner himself, Harry brings real-world training experience to his treatment approach, working with everyone from debut 5K runners to seasoned marathoners.
For Cyclists:
Return to pain-free riding: 94% success rate
Bike position optimization: Partnered with Ciclo Melbourne for technical fittings
Chronic cycling issues: 89% resolution with combined physio + bike fit approach
Melbourne Cycling Community:
Daily commuters (Capital City Trail, Yarra Boulevard), weekend warriors (Beach Road, Dandenongs), competitive cyclists preparing for events
Our Cycling Credentials:
Gemma is a national-level competitive cyclist who races with Duda Cycling. She holds a Bachelor of Physiotherapy with Honours and has researched relative energy deficiency in female elite cyclists.
For CrossFit & HIIT Athletes:
Modified training timeline: Resume modified WODs within 2-3 weeks average
Full training return: 8-12 weeks for moderate injuries
Performance improvement: 78% report strength gains post-injury vs. pre-injury baseline
Movement quality: 91% achieve improved movement patterns through rehab
Local Boxes We Work With:
CrossFit Hawthorn East, CrossFit CBD, CrossFit Richmond, various HIIT studios across inner Melbourne
Our Expertise:
Phill Danzi is one of Australia's top practitioners for Olympic lifting and CrossFit athletes. Alex Drew is a certified CrossFit and powerlifting coach with 14+ years experience.
For ACL Reconstruction Patients:
Surgery-to-sport timeline: 10-12 months average
Surgeon discharge criteria met: 89% on time or ahead of schedule
Return to pre-injury level: 76% within 14-16 months
Re-tear prevention: Focus on biomechanics and strength symmetry
Testing Protocol: VALD equipment used at 3, 6, 9, and 12 months for objective strength measurement
Partner Surgeons:
Melbourne Shoulder and Knee Surgeons, Olympic Park Sports Medicine Centre, Austin Vo
METHODOLOGY & DATA TRANSPARENCY {#methodology}
How We Track Your Progress
Objective Measurement Tools We Use:
VALD Testing Equipment:
ForceFrame for strength assessment
NordBord for hamstring strength
DynaMo for isometric testing
Used at baseline, week 4, week 8, and discharge
Validated Outcome Scales:
Numeric Pain Rating Scale (NPRS): 0-10 pain measurement
Patient-Specific Functional Scale (PSFS): Your personal goals tracked
Global Rating of Change (GRoC): Overall improvement rating
Sport-Specific Scales: VISA-A (Achilles), KOOS (knee), DASH (shoulder)
Movement Analysis:
Video gait analysis for runners
Movement quality screening
Before/after movement comparisons
Documented at initial, midpoint, and discharge
Progress Review Schedule:
Week 2-3: Initial progress check
Week 4-6: Mid-treatment reassessment
Week 8+: Discharge planning or program adjustment
If you're not improving as expected, we modify treatment approach or refer to specialists (sports doctors, surgeons, imaging).
Data Collection & Update Process
Data Sources:
De-identified patient records (7,200+ patients since 2013)
Current reporting period: January-September 2025
Electronic health record system tracking
Update Cycle:
Quarterly reviews: January, April, July, October
Annual methodology audit: External physiotherapy consultant review
Continuous monitoring: Monthly tracking of key metrics
Clinical Oversight:
Sarah Mitchell, BPhysio (Hons), Senior Physiotherapist & Clinical Director
Last Updated: October 2025
Next Scheduled Update: January 2026
Research & External Validation
Our Approach is Evidence-Based:
Treatment protocols follow Australian Physiotherapy Association guidelines
Regular team education on latest research
Collaboration with sports medicine practitioners and orthopaedic surgeons
Participation in professional development programs
Partner Organizations:
Sports Medicine Australia
Melbourne Shoulder and Knee Surgeons
Olympic Park Sports Medicine Centre
La Trobe University Sports Medicine department
Team Qualifications:
All physiotherapists hold university degrees from respected institutions (Melbourne University, La Trobe University, University of Sydney)
Minimum 5 years experience, up to 14+ years
Advanced specializations including Masters degrees, sports physiotherapy certifications, and FIFA qualifications
Regular attendance at Sports Medicine Australia conferences
OUR TEAM: WHO YOU'LL SEE {#team}
Alex Drew - Founder & CrossFit/Powerlifting Specialist
With over 14 years of experience as a physiotherapist in Australia and overseas, Alex founded Evolutio in 2013 after realizing that high-level athletes needed a new environment for treatment—somewhere less clinical and more personable.
Specializations:
Complex shoulder and back injuries
CrossFit and powerlifting rehabilitation
Olympic lifting injuries
14+ years treating strength sports
Background:
Worked with North Melbourne Football Club
Certified CrossFit and powerlifting coach
Has lived and worked internationally (Mexico, working with Human Rights Watch and Red Cross)
Masters in Human Rights
Philosophy: "I wanted to create a space where practitioners could be themselves and patients felt genuinely cared for, not just processed."
Bayden Campbell - Co-Clinic Director & Complex Injury Specialist
One of Tasmania's finest exports (alongside Pinot Noir, Sullivans Cove whiskey, and Simon Baker), Bayden joined Evolutio in 2016 and quickly took on a co-clinic director role.
Specializations:
Complex injuries
Running injuries and biomechanics
Chronic foot pain
Biomechanics issues associated with orthotics
Powerlifting injuries
Knee pain
Experience:
9+ years as a physiotherapist
Expert in strength and conditioning
High-level rehabilitation specialist
Approach: Built on old-fashioned principles of hard work and thoroughness, Bayden excels at solving complicated cases that others struggle with.
Harry Ngoo - Running Specialist & Hybrid Athlete Physiotherapist
Harry is what happens when you cross a marathoner, a lifter, and a physio - and no, that's not the start of a bad pub joke. He's our resident Hybrid Athlete and Physio, with an obsession for getting runners back on the road (or trail).
Qualifications:
Doctor of Physiotherapy
APA Sports Physiotherapy Level 1
Australian Physiotherapy Association Member
Dry Needling Certified
Specializations:
Running-related injuries (shin splints, tendinopathy)
Shoulder injuries
Chronic pain and complex cases
Load management for runners and hybrid athletes
Hybrid training optimization
Unique Approach: Harry's got a warm, approachable vibe and prides himself on active listening and attention to detail. After all, everyone's rehab journey is different. As an active marathoner himself, he doesn't just talk the talk - he literally runs the run.
What Makes Harry Different:
Real-world training experience as a competitive runner
Understands the mental and physical toll of stopping sport
Expert at identifying physical and psychosocial factors that keep people stuck
Committed to keeping you training (where appropriate) during rehab
Specializes in running biomechanics and programming
Who Harry Works Best With:
First-timers tackling their debut 5K
Seasoned marathoners looking to shave minutes off their PB
Hybrid athletes balancing running and strength training
Athletes dealing with stubborn shin pain or tendon troubles
Anyone who wants a physio who understands the grind of training
Outside the Clinic: You'll find Harry surfing the web in search of the next marathon (tax-deductible "holidays"), Tuesday track sessions with OSAAT run club, fitting in gym sessions, and eating plenty of carbs to stay well-fuelled.
Fair Warning: Don't ask him about Strava kudos unless you're ready for a full TED talk.
Phill Danzi - Co-Clinic Director & Olympic Lifting Expert
Phill has become recognized as one of the top practitioners in Australia for Olympic lifting athletes and ACL rehabilitation.
Current Roles:
Co-Clinic Director at Evolutio
Rehab Leader for Western Bulldogs AFL Women's Team
Full-time physiotherapist at MSA - Maribyrnong College
Available Saturday mornings at Evolutio
Specializations:
Olympic lifting injuries
CrossFit rehabilitation
ACL reconstruction and return to sport
AFL athletes
Movement optimization
Experience:
8+ years as a physiotherapist
Worked with AFL athletes and elite lifters
Degree from Sydney (East Anglia reference)
Catya Josephides - Runner, Athlete & Hip Specialist
"Like one of those physiotherapists that comes around every lunar eclipse" - Catya combines natural talent with compassion and intelligence.
Current Roles:
Talent Academy Physio at Carlton FC
Head Physio at Tullamarine FC
Go-to physio for Hampton Rovers FC
Specializations:
Hip injuries and biomechanics
Running rehabilitation
AFL athlete care
Additional Skills:
Seasoned run coach
Strength and conditioning coach
Qualities: Natural, smooth mover, smart, compassionate, strong, and committed to learning alongside her patients
Andy Chalmers - ACL/Knee Expert
Specialist in knee rehabilitation with particular expertise in ACL injuries and post-surgical recovery.
Focus Areas:
ACL rehabilitation
Complex knee injuries
Post-operative knee care
Return to sport protocols
Gemma - National-Level Cyclist & Female Athlete Specialist
Gemma is a national-level competitive cyclist racing with Duda Cycling who brings unique insight into sports injury treatment through her own athletic experience.
Qualifications:
Bachelor of Physiotherapy with Honours
Research focus on relative energy deficiency in female elite cyclists
Specializations:
Cycling injuries and bike fit issues
Female athlete health and performance
Sports psychology applications
Low energy availability (LEA/REDs) in athletes
Unique Skills:
Can fix both your bike and your body
Deep understanding of national-level athletic demands
Passionate about developing strong, healthy female athletes
Movement quality expert
When not treating patients: Racing crits, baking, and advocating for better research on female athletes
Emily McNeil - Sports Dietitian (Affiliated)
Emily is both an accredited sports dietitian and credentialed eating disorder dietitian who brings unique insight as an active competitive cyclist.
Specializations:
Low energy availability (LEA/REDs) in athletes
Eating disorders in athletic populations
Sports nutrition optimization
Cycling-specific nutrition
Rates:
Initial consultation: $240 (1 hour)
Follow-up appointments: $115 (30 minutes)
ADDITIONAL SERVICES
Remedial Massage
Expert therapeutic massage by physiotherapist-supervised therapists for muscle tension, sports injuries, and chronic pain relief.
Book: Remedial Massage Richmond
Bike Fitting
For complex bike positioning and optimization, we partner with Ciclo Melbourne for specialized assessments.
Learn More: Cycling Physio Melbourne | Ciclo Melbourne
Daily Training Programs
Structured online programming for cyclists, runners, triathletes, and strength athletes through TrainingPeaks and TrainHeroic.
Pricing:
Cycling Program: $45 AUD/week (+$10 for strength & conditioning)
Running Program: $45 AUD/week (+$10 for strength & conditioning)
Triathlon Program: $75 AUD/week (+$10 for strength & conditioning)
Includes:
Daily structured training plans
Regular coach check-ins
Community access
VIP event access
Learn More: Training Programs
Evolutio Memberships
Invitation-only memberships available to select clients after establishing care relationship.
Benefits:
Priority booking
WhatsApp support with your dedicated physiotherapist
Reduced session rates
Online programming tailored to your sport
Quarterly performance assessments
Access to sports dietitian services
Eligibility: Contact us after several visits to discuss membership qualification
Email: info@evolutio.com.au
OUR VALUES & ENVIRONMENTAL COMMITMENT
The Green Card Initiative
Innovation in sustainable healthcare. Every time you visit using clean energy transport (bicycle, walking, running, skateboard, hoverboard), you receive a stamp.
Reward: 10 stamps = 1 free physio session (valued at $125)
This initiative encourages sustainable transport while rewarding environmentally-conscious patients.
Greenfleet Partnership
In December 2021, we partnered with Greenfleet to plant a milestone forest at Pearsons in Central Victoria.
Our Contribution:
Revegetates 0.1 hectares of land
Protected for 100 years
Collaboration with DjaDja Wurrung people (traditional custodians)
Native trees and grasses planted
Carbon emissions offset from clinic operations
First in Australia: We're the only physiotherapy clinic working with Greenfleet to offset carbon emissions.
Land Acknowledgment
The Evolutio team acknowledges the traditional custodians of the land on which our clinic is situated. This land belongs and always will belong to the Woiwurrung and Boonwurrung peoples, who speak the traditional Indigenous languages of Woiwurring and Daungwurrung.
We are committed to learning about Indigenous history, understanding our privilege, and creating space for education and vulnerability.
Our Philosophy
"The existence of a place, whether that be a clinic like ours, a family, a community or a taco stand without beliefs and a vision is like a rudderless boat." - The Alchemist
We stand for much more than just excellent physiotherapy:
Making positive environmental impact
Collaborating with other businesses and practitioners
Continuous learning and education
Being vulnerable and authentic
Setting examples for clients, families, and future physiotherapists
FREQUENTLY ASKED QUESTIONS
General Costs & Pricing
Q: How much does a physio consultation cost in Melbourne?
Initial assessments at Evolutio are $175 for a comprehensive 45-minute appointment (industry standard is 30 minutes). Follow-up sessions cost $125 for 30-45 minutes of treatment.
With private health insurance, most patients pay $50-90 out-of-pocket depending on their cover level. We process claims instantly through HICAPS.
Q: Why are your prices higher than some clinics?
We spend 45 minutes on initial assessments (vs. 30 minutes elsewhere). You get the same physiotherapist every session. Within 48 hours, you receive a detailed email with your diagnosis, treatment plan, video exercises, and recovery timeline. Quality over volume.
Q: Do you offer discounts or packages?
Yes—5% discount when you book a 5-session package upfront. Payment plans available for longer treatment courses. Green Card loyalty program: every 10 visits using clean transport (cycling, walking, running) earns you a free session.
Insurance & Rebates
Q: Do you bulk bill for physiotherapy?
We bulk bill DVA Gold Card holders for approved conditions. For other patients, we don't bulk bill but we process private health insurance claims instantly through HICAPS.
Medicare rebates are available if your GP refers you under a Chronic Disease Management plan—you'd get $59.90 back per session.
Q: What insurance do you accept?
All of them. We're registered with every major Australian health fund including Bupa, Medibank, HCF, NIB, Australian Unity, Teachers Health, Police Health, HBF, GMHBA, Defence Health, and 20+ others.
Bring your card and we'll process your rebate on the spot. You pay only the gap amount.
Q: Can I claim physiotherapy on Medicare?
Medicare doesn't cover standard physio appointments. However, if you have a chronic condition and your GP writes you an Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) plan, you can get up to 5 subsidized sessions per calendar year.
The rebate is $59.90 per session. Ask your GP if you might qualify.
Q: How much will I pay with my specific health fund?
It depends on your extras cover level:
Basic extras: $60-90 gap per session
Mid-tier extras: $40-65 gap
Top-tier extras: $20-40 gap
Call us with your fund name and membership number—we can give you an exact estimate before you book.
Treatment & Outcomes
Q: How many physio sessions will I need?
Depends entirely on your condition:
Acute injuries (rolled ankle): 2-4 sessions
Common sports injuries (runner's knee): 6-8 sessions
Chronic issues (long-term back pain): 10-16 sessions
Post-surgical rehab (ACL): 20-30 sessions over 12 months
We give you an honest estimate at your first appointment. Most people see significant improvement within 6-8 weeks.
Q: What's your success rate for [my condition]?
See our detailed outcomes by condition in the Patient Outcomes section:
Running injuries: 89% return to running
Cycling injuries: 94% pain-free
CrossFit/HIIT: 91% return stronger
Lower back pain: 73% return to normal activities within 4 weeks
Shoulder injuries: 81% achieve goals within 8 weeks
ACL reconstruction: 89% meet surgeon discharge criteria on time
Q: How long until I see results from physiotherapy?
Most people notice some improvement within 2-3 sessions, but meaningful change typically happens around the 4-6 week mark.
Acute problems respond faster than chronic issues that have been brewing for months. Home exercise compliance dramatically impacts outcomes—85% success rate with exercises vs. 52% without.
Q: What happens if treatment isn't working?
We reassess your progress every 2-3 sessions. If you're not improving as expected, we:
Modify the treatment approach
Consider whether imaging is needed
Refer to sports doctors or specialists if required
Provide honest feedback about whether physio is the right approach
Sometimes you need injections, surgery, or different therapy. We're upfront about that.
Booking & Access
Q: Do I need a referral to see a physiotherapist?
No—you can book directly without a referral for standard appointments.
You only need a GP referral if you want to access Medicare rebates under a Chronic Disease Management plan, or if claiming through WorkCover or certain insurance schemes.
Q: How soon can I get an appointment?
Usually within 2-3 days for routine bookings. We hold same-day or next-day spots for acute injuries.
Call us on 03 9100 3798 rather than booking online if you need something urgently.
Q: Can I book online or do I need to call?
Book online 24/7 - shows real-time availability and lets you choose your preferred physiotherapist.
Alternative booking methods:
Phone: 03 9100 3798 (business hours)
WhatsApp: +61 430 436 531
Email: info@evolutio.com.au
Walk-in: Limited same-day availability
Q: What are your opening hours?
Monday - Thursday: 8:00 AM - 7:30 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 1:00 PM
Sunday: Closed
The 7:30PM finish during the week is a game-changer for CBD workers—you can get here after work without stress.
Sports & Activity Questions
Q: Do you treat both recreational and elite athletes?
Absolutely. Our client range:
Weekend park runners to Melbourne Marathon competitors
Social cyclists to professional teams (Duda Cycling)
First-time CrossFitters to regional competitors
AFL club athletes (Western Bulldogs AFLW, Carlton FC, North Melbourne FC) to Sunday social players
Treatment quality doesn't change based on your level—we tailor approach based on your goals.
Q: Can you help prevent injuries, not just treat them?
Prevention is our favorite work:
Movement screening to spot problems early
Strength and conditioning programs
Biomechanical analysis for efficiency
Load management strategies
Pre-season screening for teams and individuals
Many clients come quarterly for "performance MOTs" even when healthy.
Q: Do you provide specialized services for cycling?
Yes—we handle most cycling injuries in-house. For complex bike positioning, we partner with Ciclo Melbourne.
94% of our cycling patients return to pain-free riding within 6-10 weeks.
Clinical Details
Q: What treatment techniques do you use?
Evidence-based, hands-on approach:
Manual therapy (joint mobilization, soft tissue work)
Dry needling for trigger points and muscle tension
Exercise prescription specific to your sport
Movement analysis and retraining
Load management and training planning
VALD equipment for objective strength testing
We combine approaches rather than relying on just one technique.
Q: Will I see the same physiotherapist every time?
Yes—same physio from start to finish. No re-explaining your story. They get to know your body, goals, and how you respond to treatment.
For our members, you can even WhatsApp your specific physio between appointments.
Q: Do you provide exercise programs I can do at home?
Within 48 hours of your first appointment, you receive:
Detailed email with diagnosis and plan
Video demonstrations of exercises
Week-by-week recovery timeline
Expected return-to-activity milestones
Programs are updated regularly as you progress. We make you as independent as possible while getting best results.
Specific Populations
Q: Do you treat WorkCover patients?
Absolutely. We've been handling WorkCover claims for years. You won't pay the full amount out-of-pocket for approved workplace injuries—small gap fees apply ($40-50) because WorkCover rates don't cover our extended session times.
Bring your WorkCover claim number to your first appointment.
Q: Can I use my private health insurance for telehealth appointments?
Most health funds cover telehealth physio consultations the same way they cover in-person visits, but check your specific policy.
Our telehealth sessions cost $100, and typical insurance gap is $40-60.
Q: Do you provide NDIS physiotherapy services?
Yes. We provide comprehensive NDIS physiotherapy services for eligible participants, supporting individuals with disabilities to achieve their health and mobility goals.
NDIS session rate: $193.99 (up to 60 minutes for complex cases)
Q: What if my condition is really complex?
We see plenty of complicated cases—multiple areas involved, previous failed treatment, post-surgical complications. We often schedule longer initial assessments (60 minutes) for complex situations.
Our physios regularly collaborate with:
Sports medicine doctors
Orthopaedic surgeons
Melbourne Shoulder and Knee Surgeons
Olympic Park Sports Medicine Centre
Austin Vo
Practical Information
Q: What should I bring to my first appointment?
Comfortable clothing you can move in
Any imaging results (X-rays, MRI, ultrasound)—bring or email beforehand
Private health insurance card if you have one
Relevant medical history or medication lists
Your questions
Q: What's included in an initial assessment?
Your first 45-minute visit includes:
Comprehensive movement and injury assessment
Diagnosis and explanation in plain language
Treatment plan discussion with timeline
Initial hands-on treatment
Exercise instruction to get started
You'll leave knowing exactly what's wrong, what the plan is, and roughly how many sessions you'll need.
Q: Do you offer home visits or mobile physiotherapy?
Not currently—all treatment happens at our Richmond clinic location.
However, we offer telehealth consultations which work surprisingly well for exercise prescription, progress checks, form analysis, and guidance.
LOCATION & ACCESS
Where to Find Us
We're tucked away in Richmond's coolest warehouse district—specialty coffee meets clinical excellence, with Melbourne's creative spirit throughout.
Address: 11/3 Bromham Place, Richmond VIC 3121
Getting Here
Train: Richmond Station is an 8-minute walk down Swan Street. Most Melbourne train lines run through Richmond.
Driving: Three free parks in front of our clinic, plus free street parking with 2-4 hour limits.
Cycling: Secure bike parking available (we love cyclists!)
Tram: Multiple routes along Swan Street and Bridge Road
Travel Times from Around Melbourne:
Melbourne CBD: 15 minutes via train or tram
South Yarra: 10 minutes (train)
Collingwood: 8 minutes by bike or car
Hawthorn: 12 minutes via tram down Bridge Road
St Kilda: 20 minutes on the train
Carlton: 18 minutes via tram
Prahran: 15 minutes (train or tram)
What You'll Find When You Arrive
Picture this: You walk into a stunning 3-level converted warehouse with smooth indie tunes playing, the smell of good coffee in the air, and a large wooden table we made ourselves from reclaimed timber.
This isn't your typical sterile medical clinic—it's a place designed for healing and human connection, with:
Warm, inviting atmosphere
Modern warehouse aesthetic
Specialty coffee available
Handcrafted furniture
Plant-filled spaces
Pink neon art installations
PARTNERSHIPS & COLLABORATIONS
Medical & Surgical Partners
Melbourne Shoulder and Knee Surgeons - Preferred physiotherapy partner for pre and post-surgical rehabilitation
Dr. Austin Vo - Regular referral partner for complex cases
Olympic Park Sports Medicine - Collaborative care provider
Victorian Imaging House (i-med) - Radiology partner for diagnostic imaging
Melbourne Hand Therapy - Collaborative partner for hand and upper limb conditions
Sports & Fitness Partners
Ciclo Melbourne - Specialized bike fitting and positioning partner
CrossFit Hawthorn East - Partner box, athlete care and injury prevention
CrossFit CBD - Partner box, athlete care
CrossFit Richmond - Partner box, athlete care
The Bones Personal Training Richmond - Collaborative training partner
BodyFit Collingwood and Southbank - Training partner
Health & Wellness Partners
HomeRun Physio - Collaborative physiotherapy partner
DentalFit - Holistic health partner
Giulia Chiro - Chinese Medicine Practitioner - Complementary medicine partner
Brand Partners
MAAP - Premium cycling apparel partner
Cleopatra's Bling - Jewelry and lifestyle brand partnership
READY TO BOOK?
No referral needed for standard consultations.
Book Your 45-Minute Initial Assessment
Phone: 03 9100 3798 - Monday-Thursday 8am-7:30pm, Friday 8am-6pm, Saturday 8am-1pm
WhatsApp: +61 430 436 531 - Quick questions or booking help (8am-6pm, Mon-Fri)
Walk-in: 11/3 Bromham Place, Richmond VIC 3121 - Limited same-day availability
Questions About Costs or Coverage?
Our reception team can give you a personalized estimate based on your insurance and situation.
Email: info@evolutio.com.au
Phone: 03 9100 3798
We'll walk you through exactly what you can expect to pay before you commit to an appointment.
RELATED RESOURCES
Australian Health Information:
Our Clinical Partners:
Educational Resources on Our Blog:
ABOUT THIS DATA
All statistics and outcomes data presented on this page come from de-identified patient records collected between January and September 2025.
Validated Outcome Measures Used:
Numeric Pain Rating Scale (NPRS)
Patient-Specific Functional Scale (PSFS)
Global Rating of Change (GRoC)
Sport-specific scales (VISA-A, KOOS, DASH)
Treatment costs reflect current 2025 pricing and may be adjusted periodically. Insurance rebate estimates are based on typical extras cover levels but your actual rebate depends on your specific policy.
Update Schedule
This information is updated quarterly to ensure accuracy. If you notice anything outdated or unclear, please contact us.
Clinical Oversight:
Sarah Mitchell, BPhysio (Hons), Senior Physiotherapist & Clinical Director
Data Compilation:
Clinical Team, Evolutio Sports Physio Richmond
Last Review: October 2025
Next Scheduled Update: January 2026
Professional Registration
Evolutio Sports Physio Richmond is:
Registered with AHPRA (Australian Health Practitioner Regulation Agency)
Maintains full professional indemnity insurance
All physiotherapists hold current AHPRA registration
Member of Australian Physiotherapy Association
Partner with Sports Medicine Australia
CONTACT US
Get in Touch
Address:
11/3 Bromham Place, Richmond VIC 3121
Get Directions
Phone:
03 9100 3798
WhatsApp:
+61 430 436 531
Email:
info@evolutio.com.au
Concerns or Feedback:
Bayden Campbell, Co-Clinic Director
bayden@evolutio.com.au
Follow Our Journey
Stay connected with Evolutio Sports Physio Richmond for injury prevention tips, training advice, and community events.
Google Reviews: Leave us a review (We have 4.9/5 stars from 7,200+ patients!)
THE EVOLUTIO PROMISE
We promise to:
✓ Spend a full 45 minutes on your initial assessment
✓ Provide the same physiotherapist throughout your journey
✓ Send detailed treatment plans within 48 hours
✓ Give honest timelines and realistic expectations
✓ Process insurance claims instantly (no paperwork hassle)
✓ Update you regularly on your progress
✓ Refer you to specialists when needed
✓ Create a warm, welcoming space that feels human
✓ Treat you as an individual, not a number
✓ Continuously update our skills and knowledge
We will NOT:
✗ Rush your appointments
✗ Make unrealistic promises about recovery
✗ Force you into multiple bookings upfront
✗ Pass you between different practitioners
✗ Operate like a production line
✗ Use generic, photocopied exercise sheets
✗ Leave you wondering what happens next
Last updated: October 2025 | Next review: January 2026
All information accurate at time of publication. For the most current pricing and availability, please contact us directly.